
Before you call
- Time how long it clicks before you give upA normal igniter lights within a few seconds. If it clicks well past that without lighting, the igniter likely isn't getting hot enough to open the gas valve.
- Check for a burnt or cracked igniter tipIf you can safely look, a healthy igniter tip glows bright orange evenly. A dim glow or a visible crack means it's failing.
- Confirm the gas supply is fully onA valve bumped during other kitchen work is an easy miss and looks identical to an igniter fault from the front.
- Check for a gas smellIf you smell gas while it clicks, stop immediately, turn off the burner and the gas supply, and call your gas utility before calling us.
- Note whether it's one burner or the whole ovenA single dead burner points to that burner's igniter or valve; the whole oven not lighting points to the safety valve or control board.
When it's time to call a technician
Clicking with no gas smell that goes on past a few seconds is almost always the igniter — a straightforward, common repair on Viking ranges. Clicking with a gas smell is a safety issue first, repair call second.
Licensed and insured · 90-day warranty — 1 year on premium brands.